Car In the Shop 2, no, 3 Weeks, no 4 weeks, no 7 weeks For Warranty Repair - GOT HER BACK, Ford Customer Service is useless

My M5 is in the shop.  Had a Final Stage Unit go out (heater blows full blast and won't stop even if you remove the key) and let it sit for a few months because I wasn't really driving anywhere.  Finally decided to take it in and had to jump it to get it started.  Fired right up, but when I pushed on the brake pedal, it went to the floor.  Repeatedly.   It's been in the shop for 3 weeks and today I get a call saying "we can't find any leaks, so we guess the master cylinder is bad.  Shop owner says he has never seen that happen to a BMW and not since they started fitting cars with dual stage units. Weird . . .

 
well... thats basically my experience every time my cars go to the dealer.  Maybe its just LA dealers  Ford, GM, KIA. 

I usually just show up and stand there next to the service writer and stop them from getting things done until I get an answer  - annoying as heck for them 

 
Fullthrottleguy said:
well... thats basically my experience every time my cars go to the dealer.  Maybe its just LA dealers  Ford, GM, KIA. 

I usually just show up and stand there next to the service writer and stop them from getting things done until I get an answer  - annoying as heck for them 
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Nothing more aggravating than warranty repairs.  Why I think new cars under warranty are overrated...

But...  In this case, used made ZERO sense as 2018+ Mustangs with Performance Pack haven't depreciated.

 
I’ve had ignition coils for my vw on order since june 25th, still nothing, about to go to autozone. Apparently vw is only providing parts to factory for new cars and select dealers until supply problems get fixed 

 
This was years ago, but my sister had an Explorer with a fantom electrical draw. This was at Drew Ford. They went a week without a rental, even though the warranty says rental. Then by week 3 of no answers. My brother in law called Ford Corp. that lit a fire and made things happen.

The Drew’s tech could not figure it out and it was later found out the car was sitting more time then being worked on. Ford sent a specialist out to the dealership to figure it out. It was later found out it was a combo of a bad battery and the stereo / nav head unit was drawing more power when off then it should and this was the electrical issues . 
 

After some serious talks with Ford Corp, they got money for not having a rental for a week when they should have been given a car once it was known they would not get it back within 24 hours. And because it was financed through  Ford they offered to defer on months payments, which was not accepted, but what was is they reduced the loan amount owed by one months payments as they lost one months use and ownership of the vehicle. After this that Explore was a solid vehicle until they sold it years later. 

 
Got a call from the Service Director at Penske.  Very apologetic for the communications issues and will personally give me status updates every other day.  All I could really ask for, as I understand that sometimes sheeyit happens.  

Problem itself: apparently is when the shock is removed (already replaced), the sound goes away, so either a problem with spot welds on the body, or the shock adds juuuuust enough load to the knuckle to tweak a suspect bushing into knocking.  Either way, it's not a simple swap a part and voila! done.

 
Mac said:
Just a thought...

If they offer to buy it back, they are using this time to frustrate you into selling it because they will make more money taking it back.

I receive legitimate calls offering me more for my truck than I paid for it.  The industry is playing their schemes to keep making money.
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This is what I was thinking as well.

 
MWB said:
This is what I was thinking as well.
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Based on the list of things that the techs have tried to resolve, I doubt this is what's happening.  Just turns out to be an overworked employee not communicating well.  Communications are now perfect, so I'll be patient again.

 
In the 70s I had a teacher who was a Ford assembly line worker in the 60s. He told us that none of the employees gave an eff and left out bolts in hard to reach places, or put empty soda bottles inside the door panel then welded the inner door panel. He said he'd average 4 bottles per day, and they were impossible to find unless you cut the inner panel out. Thousands of cars were out there with a door rattle that couldn't be found. He said they were all bored, underpaid and just didn't give a sh1t.

Ever since then, I've always felt Ford QA lagged behind other brands and my personal experiences have always been bad with Ford, not much better with Chevy. 

I've seen some YT videos of some really sharp independent techs who use unorthodox methods to find difficult problems, like that guy did with the Gopro while he was driving. In some cases, that's what it takes to find the real problem without throwing a bunch of random parts at it like most techs do. That's part of the problem, some of the sharpest guys go independent to make more money and that leaves the dealer techs who can barely follow a simple flow chart.

Hopefully they fix it soon! Good luck!

 
Lord of the Dunes said:
In the 70s I had a teacher who was a Ford assembly line worker in the 60s. He told us that none of the employees gave an eff and left out bolts in hard to reach places, or put empty soda bottles inside the door panel then welded the inner door panel. He said he'd average 4 bottles per day, and they were impossible to find unless you cut the inner panel out. Thousands of cars were out there with a door rattle that couldn't be found. He said they were all bored, underpaid and just didn't give a sh1t.

Ever since then, I've always felt Ford QA lagged behind other brands and my personal experiences have always been bad with Ford, not much better with Chevy. 

I've seen some YT videos of some really sharp independent techs who use unorthodox methods to find difficult problems, like that guy did with the Gopro while he was driving. In some cases, that's what it takes to find the real problem without throwing a bunch of random parts at it like most techs do. That's part of the problem, some of the sharpest guys go independent to make more money and that leaves the dealer techs who can barely follow a simple flow chart.

Hopefully they fix it soon! Good luck!
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Damn…

Though at least every part is serialized these days, so you know who did it. Plus, Michigan is practically a third world country these days, so they can probably execute the employee. :biggrin:

 
Rockwood~ Why do you hate Indians? 

Lord OTD~ Why do you disparage the Point, Pull and Pray method of troubleshooting? 

This sucks, and I know how frustrating it can be. The no call back is easily handled, by moving the call upwards like you have done. 

 
WLD_OTZ said:
Rockwood~ Why do you hate Indians? 

Lord OTD~ Why do you disparage the Point, Pull and Pray method of troubleshooting? 

This sucks, and I know how frustrating it can be. The no call back is easily handled, by moving the call upwards like you have done. 
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Dots or feathers?

 
WLD_OTZ said:
so yore saying, racist, that a dotfeather threw up in your new to you ford edge? well, at least it was only a Ford.. 
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At least twice.  Daily spraying of odor killers has finally gotten it to be not offensive when you get in in the morning.

The stank did save me a lot of injury: someone ran the bajeezus out of a stop sign on a blind corner.  Had the windows been up, I wouldn't have heard them coming.

 
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