Lemon law advice AZ

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Sausage450r

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My mother in law has a 2023 hyundai santa fe. Has less than 11k miles. Has been in the service dept at hyundai yuma from may- late aug ‘24 then early sept and still there. Its on its 4th transmission.

Hyundai yuma is ZERO help (her service advisor has been sympathetic but we arent looking for sympathy)

The way i read the law 3 attempts or 30’days out of service. We have blown way past that. I’ve filed a claim with Hyundai but they are dragging their feet as expected. Should we just go lawyer route?IMG_8178.png
 
I would go the Lawyer route. Plenty of lemon law lawyers out there. Allot of them are even specific to the vehicle brands now. My dad is going through it now with Stelantis , His Ram truck 1/2 ton EcoDiesel. Been in the dealership more than he has had it. 3 dealerships and still hasent fixed the problems. Replaced the computer 2-3 times, replaced the battery 3 times. Has died on him numerous times. He's done. Just waiting out the process. Been about 3 months since attorneys got involved, so far.
 
Its especially hard that she’s in yuma alone and we are 2 hrs away. And she has a few health issues. At one point they didnt give her a rental for over a month because “none are available”

You would think it would be in their interest to just replace it amicably and not have a lemon title. She shouldnt be waiting 4 weeks for every transmission. They must be slow boating them individually from korea
 
Lawyer Up, Friend went thru it without a Lawyer. He thought it was going good till right at the end when they said NO and gave him his truck back.

He did immediately drive across the street and traded it in for a Chevy. Drove the Chevy back to the Dodge dealer went into the parts department and got a license plate frame that said, "Another Satisfied Dodge Customer." While cashing out he ran into his Service Writer Who was happy to see things worked out well for him, until he saw him walk out into the parking lot and put it on a Chevy right there in the parking lot.
 
My wife Lemon Lawed a car a few years ago. She tried to deal with GM...they didn't want to play so she got a lawyer. The lawyer doubled the fees so she got money AND they took the car back, and the lawyer got paid by GM so no out of pocket costs.

Google lemon law lawyers in AZ and call one of them.
 
Has she reached out to Corporate yet? Might save her some $$$ if she can deal directly with them. They will know if their balls are in a vise or not just by the timeline. My sister settled with Subaru without an atty..
 
The Corporate people are the ones that make the decision anyways.... dealership people are just pawns.
 
Realbadlarry said:
The Corporate people are the ones that make the decision anyways.... dealership people are just pawns.
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This is very important to know. All dealerships minus tesla are franchises. They sell and service the product but have no other tie to the manufacturer. I would also suggest the lawyer route. Get it handled.
 
Realbadlarry said:
Has she reached out to Corporate yet? Might save her some $$$ if she can deal directly with them. They will know if their balls are in a vise or not just by the timeline. My sister settled with Subaru without an atty..
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I did today; thats what started this. She wants to come visit and was telling her service writer that and they are claiming she can’t take her rental out of state without signer a waiver that she is liable for it for some reason? Anyway; about 2hrs after i filed a claim with corporate she got a call that miraculously the transmission showed up and they are starting the install. It doesn’t matter. Car is soured on her. Its the definition of a lemon. Im not gonna let her regret not following up when it breaks again 6 months from now
 
The beauty of lemon law, in California at least, is the consumer does not pay anything...I used the people below - it took about a year, and they will warn you upfront about this, but I got 10k back and the manufacturer had to pay them 8k...and the vehicle was only 30k new. Hopefully AZ has similar rules in place where you as the consumer won't pay any fees.

In my case the dealer gave me the lawyers contact info as have others have stated above, it's not them - they are stuck in the middle.

If you call, have an Excel file documenting every call, every receipt you have, repairs, timelines, EVERYTHING. The lawyers review the case and will only take it IF they think they can win...as such, if you hand them a pile of chit evidence, they won't be as willing to take the case,

https://www.thelemonlawattorneys.com/ - seems kind of spamy, but they were great to work with...just be patient.
 
wesinls said:
The beauty of lemon law, in California at least, is the consumer does not pay anything...I used the people below - it took about a year, and they will warn you upfront about this, but I got 10k back and the manufacturer had to pay them 8k...and the vehicle was only 30k new. Hopefully AZ has similar rules in place where you as the consumer won't pay any fees.

In my case the dealer gave me the lawyers contact info as have others have stated above, it's not them - they are stuck in the middle.

If you call, have an Excel file documenting every call, every receipt you have, repairs, timelines, EVERYTHING. The lawyers review the case and will only take it IF they think they can win.

https://www.thelemonlawattorneys.com/ - seems kind of spamy, but they were great to work with...just be patient.
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Its only been serviced at yuma hyundai. All services should be on file. She has the platinum service plan as well; they are threatening she will have to forfeit the plan. Its worth talking to a lawyer at minimum. I’ll give them a call, thank you
 
As somebody that has actually been through this, skip the lawyer. I went through the BBB with Ford and had a response from them in less than 48 hours. My Shelby had been in for 45 consecutive days (this varies by state) which met the lemon law for my state. I contacted the BBB, they filed a case, and Ford was on that shit right away. It costs nothing. I had a cash settlement along with an extended warranty and service plan (I started with a buy back but found agreeable terms). Case was settled in less than 2 weeks.
 
madweazl said:
As somebody that has actually been through this, skip the lawyer. I went through the BBB with Ford and had a response from them in less than 48 hours. My Shelby had been in for 45 consecutive days (this varies by state) which met the lemon law for my state. I contacted the BBB, they filed a case, and Ford was on that shit right away. It costs nothing. I had a cash settlement along with an extended warranty and service plan (I started with a buy back but found agreeable terms). Case was settled in less than 2 weeks.
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I finished up her claim submission today with hyundai. It was pretty easy, zero hold time. We will see what they say. Her case manager us supposed to contact her early next week. She decided she doesn't want to work with yuma Hyundai anymore. She will be looking for a different manufacturer mid size SUV. Any suggestions? She wants simple and relaible. No hybrids, no fancy electronics. Just wants no problems
 
Sausage450r said:
I finished up her claim submission today with hyundai. It was pretty easy, zero hold time. We will see what they say. Her case manager us supposed to contact her early next week. She decided she doesn't want to work with yuma Hyundai anymore. She will be looking for a different manufacturer mid size SUV. Any suggestions? She wants simple and relaible. No hybrids, no fancy electronics. Just wants no problems
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Stoked on my wifes Bronco sport...30,500 out the door for a 2023 at Sedano new year's eve last year, 28mpg, 4wd, basic tech...we are happy with it. Some of the base model sports have heated seats, that was more or less our only want. The only thing that we had to learn on our own is it has lane assist and the wheel vibrates a bit, but not other warnings...i thought something was wrong it at first - small switch on the left steering wheel knob turns it off.

New Ford Inventory | Cars for Sale in La Mesa, CA | Sedano Ford

New Ford Inventory | Cars for Sale in La Mesa, CA | Sedano Ford
www.sedanoford.com www.sedanoford.com
 
ASSuming she is looking for a NEW new car..no advice.

My wife has a 2018 Equinox with the turbo 1.5. Other than tires and fluid changes, it has been rock solid.. 100k on it. Her's is all wheel drive and gets great mpg, 35i`sh bopping around the city.. She thinks she would like a new ride, but tough to get rid of it. She loves driving it...
 
Sausage450r said:
I finished up her claim submission today with hyundai. It was pretty easy, zero hold time. We will see what they say. Her case manager us supposed to contact her early next week. She decided she doesn't want to work with yuma Hyundai anymore. She will be looking for a different manufacturer mid size SUV. Any suggestions? She wants simple and relaible. No hybrids, no fancy electronics. Just wants no problems
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Honda or Toyota.
 
Rav4 LE non hybrid is the base model. This should be the last year of this generation so proven engine, motor, trans, etc. Lots sold so lots of parts out there and lots of mechanics know how to service them. I bought my parents a 2022 mid tier XLE premium hybrid and they love it. It's a pretty nice vehicle.
 
Sausage450r said:
I finished up her claim submission today with hyundai. It was pretty easy, zero hold time. We will see what they say. Her case manager us supposed to contact her early next week. She decided she doesn't want to work with yuma Hyundai anymore. She will be looking for a different manufacturer mid size SUV. Any suggestions? She wants simple and relaible. No hybrids, no fancy electronics. Just wants no problems
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Price range?
 
All of them have problems.... Toyotas are always good, grand daughter just bought a wiz bang Kia Sportage...damn it's nice. CVT trannys suck. We had to replace our subaru cvt at 90k.... F that...should have bought a lexus.......
 
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