I paid the $300 subscription to Glamis911 at the beginning of the season. Figured it was cheap insurance against a huge tow bill if I broke down. I am pretty good at doing maintenance, and also at getting stuff out of the dunes, but figured it would be good to have in case some stupid thing broke that was not fixable or if I wadded the car up really bad. I had told my group that I do not tow people out unless they want to pay for a trans bill in the off season, and I do not expect my group to tow me out either.
Second to the last trip of the season in April I start feeling the steering getting heavy and then smell burning rubber. Figured it was the serpentine belt and a stuck tensioner. Turns out it was the harmonic balancer slipped the rubber and was burning and spitting rubber. Diagnosed the issue and decided I was going to test out the towing service. I called the number for Glamis911 and despite having only 1 bar on the phone got through. Took several dropped calls to get my issue explained to them and where I was located. I was told I had to use some stupid app to request a tow. Totally unacceptable as I had basically no service where I was. Finally convinced them to let me talk to someone else and they agreed to let me bypass the app. They called back and told me it would be at least 4 hours before they got there as they were on a call in Ocotillo and did not have a unit available until that was finished.
At this point 2 hours had already passed so I decided to try to start the car hoping the balancer had cooled enough to keep turning my serpentine belt. I seemed to work, so I drove straight over to wash road keeping turning to a minimum. Called and canceled the tow when I hit wash road as that was where they were going to tow me anyway.
I will probably buy it again this year, but they need to ditch the stupid app, and have coverage for the season like it says, not just 3 months.