Carvana rant. Not even 10 minutes off the truck....

Those Audis are neat cars. We had a V8 with the dual clutch trans on the lot about 2 years ago, it was different. This one had some kind of exotic German aftermarket wheels installed on it, I had to replace 1 of the tire pressure sensors. The drop center of the rim was on the inside so that made it a reverse mounted tire. Our Hunter Revolution tire changer even struggled with it. I finally got it done without destroying the tire or the rim lol. German cars are often times troublesome to work on, they are just different!

I’m glad you are getting the details worked out.
 
Well we just got a call from Firestone and the new tires are installed. So their stock price is going to go down now.
 
As a service advisor, I love when a customer brings in a car that's still under the 7-day Carvana period.
They'll approve almost anything I call them with.

If you can, I'd suggest bringing it to an Audi dealer and telling them it's under the 7-day window.

I've gotten everything short of a motor replacement approved. Tires, brakes, batteries, fluid flushes, mounts, bushings.

I'm convinced that their reconditioning program is minimal and they rely on customers doing their own, which is why they never question when I call in with massive quotes on cars under the 7-day window.
 
KLC said:
And Carfax is only good for cars that have had insurance claims due to collision, and that is hit or miss. If a collision repair was not turned in to insurance it won't ever show up on Carfax. Carfax repair history is questionable. I never read the dumb report, I can glean more info by inspecting the car myself. I'd also buy an extended service contract with any used car purchase, it takes the sting out of the repair should something come up a month from now. People that decline the service contract and then discover it burns oil or has a transmission issue 2 months from now? Sorry, you were given the opportunity and you sand no.
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Agree, I have had 2 vehicles repaired by insurance claims, Both times it was the other guys fault. Both repaired at reputable body shops, I asked them about the carfax info and if this would show up on it, they both said no, they do not deal/report with carfax. Then I asked, what is the point of carfax, and they shrugged their shoulders.
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Angusbeef said:
As a service advisor, I love when a customer brings in a car that's still under the 7-day Carvana period.
They'll approve almost anything I call them with.

If you can, I'd suggest bringing it to an Audi dealer and telling them it's under the 7-day window.

I've gotten everything short of a motor replacement approved. Tires, brakes, batteries, fluid flushes, mounts, bushings.

I'm convinced that their reconditioning program is minimal and they rely on customers doing their own, which is why they never question when I call in with massive quotes on cars under the 7-day window.
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Well taking it to the dealer sure was some good advice. Although now I'm between a rock and a hard place. Carvana gave us a 7-Day extension and our deadline tomorrow is 5:00 p.m. paying $220 to the dealer for an inspection which I think in the end will be well worth it. Valve cover is leaking and the PCV system needs replaced. Apparently silver Rock is going to replace those. But the big concern now is the front magnetic shocks are leaking along with the rear seals at the diff. Those shocks are $1,100 a piece plus labor so probably close to three grand. Service advisor thinks they might cover it. But they're going to send someone out tomorrow and look at it and then it is 24 to 48 hours before we get an approval or a denial. That will be well after my 5:00 p.m. deadline tomorrow which carvana will not change. So now do I roll the dice or not or just bite the bullet. Trying to decide. We did pay a lot for the car. I really don't want to start over. And that color is really rare and TTS only.
 
onanysunday said:
Well taking it to the dealer sure was some good advice. Although now I'm between a rock and a hard place. Carvana gave us a 7-Day extension and our deadline tomorrow is 5:00 p.m. paying $220 to the dealer for an inspection which I think in the end will be well worth it. Valve cover is leaking and the PCV system needs replaced. Apparently silver Rock is going to replace those. But the big concern now is the front magnetic shocks are leaking along with the rear seals at the diff. Those shocks are $1,100 a piece plus labor so probably close to three grand. Service advisor thinks they might cover it. But they're going to send someone out tomorrow and look at it and then it is 24 to 48 hours before we get an approval or a denial. That will be well after my 5:00 p.m. deadline tomorrow which carvana will not change. So now do I roll the dice or not or just bite the bullet. Trying to decide. We did pay a lot for the car. I really don't want to start over. And that color is really rare and TTS only.
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For something in that dollar range, they're definitely going to send an inspector out. Have you talked to carvana or silverrock about the situation? Surely you can't be the only one. I had a customer last month that got a 2 day extension because we had to order parts after the approval. I haven't had someone already in an extension though, so I can't speak from experience in that aspect.
 
Well I let my deadline lapse last night. They are going to cover the valve cover gasket the PCV system and the rear axle seals. They are not going to cover the front shocks. Those alone parts and labor are $4,300. They are still working fine and I get it why they didn't cover it. They were just seeping oil and have not failed yet. I can buy the Audi shocks online for about $1,100 a piece and install them myself when the time comes. Summit also has some aftermarket shocks that are about 750 a piece. I will have to research to see if they are as good as factory stuff. Anyway pretty happy with the whole process and now I know we have a good car with a good portion of the stuff covered. Make the wifey happy.
 
I wouldn't put aftermarket parts on an Audi, the OEM parts have been engineered to perform to their design specifications, the aftermarket stuff not so much. The reason aftermarket equivalents are cheaper is because they are inferior parts. I wouldn't worry about some shocks/struts that are seeping anyways, wipe them off, close the hood and move on to something else. Adress it when the person who drives it complains about it first.

And I did mention one should always buy an extended warranty with any used car purchase, it sounds like there are many items that you'd like replaced after a more thorough inspection. I hope you bought the warranty. Although minor issues doesn't mean a part failure, most warranty providers will pay for repairs after you've had the car a few months or more. They WILL NOT pay for a bunch of repairs a week after you bought it however, and after that occurs those repairs will be blacklisted forever due to preexisting concerns. In other words, warranty providers will not rebuild a used car you've bought, many people are so upset with this, all they had to do was wait for a few months.

We in the used car reconditioning business always say if you want a car with zero defects that needs nothing, then you have to buy a new one. Used cars are just that, they're used cars and one should expect to find components that have some wear and tear, some seeps here and there, some door dings, maybe some suspension bushings with cracking etc. They're still perfectly safe to drive, but they are used cars. My biggest pet peeve is those who buy a used car with 90,000 miles on the odometer and then complain about how the transmission shifts. When I'm confronted by the used car manager as to why I didn't tell him about the "bad" transmission I always say this: "I road tested it 5 miles, took note of the shift quality, scanned for dtcs for which there were none, it did not bang into reverse or drive, it did not slip in any gear, it shifted through all 8 gears, there is no dipstick but there are no leaks. I don't expect a transmission with 90k to shift like a new one, but it did shift through all gears and drove reasonably well, I don't believe the shift quality poses a reliability concern to whoever will buy the car." and that has satisfied almost everyone I say that to. They quickly decline any further repairs when I tell them even a used LKQ transmission will be about $4000 and may shift worse than the one in the car now LOL.
 
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Saw this yesterday and thought of you. The guy said they only imported 30 into the US in Solar Orange for that year. 20241115_130740.jpg
 
For the US market 2009. Only 23 other cars out there like this one. Pretty cool......
Thank you again for your interest in the sales numbers for the 2009 Audi TT that we discussed. I have also included information about similar TTs of that model year sold in the U.S. While we cannot determine sales numbers for vehicles with similar packages and options, I hope you find the information that I am able to provide useful.

Our records reflect the following sales numbers for 2009 TT models built for the U.S. market:
  • 454 - 2009 Audi TTs sold in the U.S.
  • 34 - 2009 Audi TTs with the solar orange exterior sold in the U.S.
  • 24 - 2009 Audi TTs with the solar orange exterior and black and orange interior sold in the U.S.
 
Tonight, December 27, 2024, my wife and I took possession of a 2022 GMC Sierra 1500 Limited Denali from Carvana around 5:00 PM. The truck has 47,056.2 miles on it and appeared to be in good condition. However, as we were driving home, the left front wheel popped off. Initially, I thought the bearings or axle might have broken, but when the AAA tow truck driver arrived, I was shocked to learn there were no lug nuts on the tire or rim. Thankfully, the axle seems fine, but I’m struggling to understand how Carvana allowed a vehicle to leave their lot without performing basic safety checks, like ensuring the wheels were properly secured. If this had happened while we were driving on the highway, the outcome could have been catastrophic. I’m grateful that we were kept safe, but I am incredibly disappointed in Carvana for this serious oversight.
 

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asusundevil2010 said:
Tonight, December 27, 2024, my wife and I took possession of a 2022 GMC Sierra 1500 Limited Denali from Carvana around 5:00 PM. The truck has 47,056.2 miles on it and appeared to be in good condition. However, as we were driving home, the left front wheel popped off. Initially, I thought the bearings or axle might have broken, but when the AAA tow truck driver arrived, I was shocked to learn there were no lug nuts on the tire or rim. Thankfully, the axle seems fine, but I’m struggling to understand how Carvana allowed a vehicle to leave their lot without performing basic safety checks, like ensuring the wheels were properly secured. If this had happened while we were driving on the highway, the outcome could have been catastrophic. I’m grateful that we were kept safe, but I am incredibly disappointed in Carvana for this serious oversight.
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Wow!
 
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