You have think big picture here ....This has nothing to do with the level of customer service or lack thereof -
While this sucks, This is an industry trend - Not one that most of us like ...
With many of these companies in their second and third generation of family ownership, face a current market of investment bankers buying existing companies and paying owners big payouts they can easily retire on in the 20's 30's 40's ... these companies "say" that they "improve efficiency" and flip these companies - read that move engineering to China and cut quality pay employees less and cut their number, and just beat up suppliers ...
This has accelerated in the performance industry over the last 5 years .. because these companies are Not investing in startups in the Us like they were in the 90's 2000's there is a Huge capital overhang. The VC game their LPs have changed up the game (for the worst) and this is the result
Similar to these guys buying up block of houses ... thats a huge trend for Private equity - too much $$ and nit eniugh startups to invest in (or good ones anyway - how many Facebook and Instagram and You tube clones can you invest in ...)
The one company (or group) most people recognize is the Holley group that is owned by an Private Equity Group- but the least evil with some independent control
You have to realize Holley us Comp Cams, MSD, Flowmaster, Earls Pluming, Hurst, Accel, Brothers Trucks, Baer Brakes, Rocker racing wheels, Mr. Gasket, ADS shocks (some if us used them). This new Investment group has also bought into Tremec, and a half dozen companies makes sheetmetal for muscle car restoration in China.
and it continues ...
https://investor.holley.com/news/news-details/2022/Holley-Revs-Its-Acquisition-Engine-Acquires-Four-Enthusiast-Brands-in-Highly-Strategic-Product-Categories/default.aspx
In So Cal Edlebrock was a big one, Scat is another. Wheel and tire companies are being swallowed up by My Buddy Wade Kawasaki after he took over Coker Tire and was bought out by the same type group and is now running Legendary Company - they own Coker and a half dozen wheel manufacturers. Wade is great example, he was Chairman and CFO of SEMA he knows the industry and the players and he built the investorsa profitable portfolio and does OK for himself along the way (he has some Nice cars now
Even Eastwood is owned by Kian Capital another investment group - what is funny is that Eastwood like Holley and few others were owned by investment groups that sold to new private equity investment groups BCL owned Eastwood for 2 years and turned them from a catalog company to big e-commerce site with 3x the number of brands - not just their own and added a bunch of Chinese products and sold it to Kian
The Distributors Like Summit and Jegs - while still selling these products are going to China and building their own lines (usually its just ebay crap).
This trend will continue until they all suck at customer service and all sell crap
The hot rodders that built these companies are mostly dead and gone - like the car culture in LA
A last hold out is Isky only because Ed is still kicking ...
Reality blows ...