John@Outfront
Forum Moderator
- Apr 30, 2021
- 1,355
- 1,821
So i was burned once with a guy in the next county over, called with a phone order. After paying for it on the phone, instead of us shipping it to him he said his brother was right around the corner and can he pick it up? well that was a mistake. after he picked it up the customer said his card was used fraudulently as nothing was sent to him and we could not prove that the "brother" had picked it up for him. it was $1200 and i was seriously mad enough to go over there and do something stupid. anyways i counselled with my processor and learned a big lesson(and lost the money) cause i didnt do it by the book. i also asked what i need to do to prevent anything of a chargeback to never happen again. They told is and we are on top of it.
so we had a customer order an AEM dash for $1500 in Florida. he used 2 credit cards $945 on one and the balance on the other. both transactions were approved, "all" information that is asked of us to take was. VVC code, address, shipping and billing were the same, i mean everything! two weeks later we get a chargeback and they debit our account the $945, he said his card was used fraudulently and that he never order the product, then 3 days later the other charge on the other card, same thing. Our bank has now suspended our money and said that there is nothing to do and that it will take up to 30 days for results. they also said that 99% of the time customer wins. i said but i did everything to the tee. she said well you don't know if the person who ordered it was a fraud and then drove by the house and picked the product up. :blury:
Then he had the audacity to order another dash before the first charges were denied! so let me get this straight, he used two cards and both approved, so i guess the thief stole two of the customers cards? he no longer answers his phone calls, the thief also knows and is using customers email to order another one? and lastly the customer clearly received it as the drop off was confirmed and he "ordered another one " just like the "first one" and the bank cant seem to see it is a scam. i went to the bank itself and have elevated the case as I'm not waiting for some retard to make a decision with my money. i told the bank that i have spent $285k in the last 10 years on bank fees for my credit card sales and that those "fees" are clearly to help me the merchant when this type of thing happens
we will see how this plays out
so we had a customer order an AEM dash for $1500 in Florida. he used 2 credit cards $945 on one and the balance on the other. both transactions were approved, "all" information that is asked of us to take was. VVC code, address, shipping and billing were the same, i mean everything! two weeks later we get a chargeback and they debit our account the $945, he said his card was used fraudulently and that he never order the product, then 3 days later the other charge on the other card, same thing. Our bank has now suspended our money and said that there is nothing to do and that it will take up to 30 days for results. they also said that 99% of the time customer wins. i said but i did everything to the tee. she said well you don't know if the person who ordered it was a fraud and then drove by the house and picked the product up. :blury:
Then he had the audacity to order another dash before the first charges were denied! so let me get this straight, he used two cards and both approved, so i guess the thief stole two of the customers cards? he no longer answers his phone calls, the thief also knows and is using customers email to order another one? and lastly the customer clearly received it as the drop off was confirmed and he "ordered another one " just like the "first one" and the bank cant seem to see it is a scam. i went to the bank itself and have elevated the case as I'm not waiting for some retard to make a decision with my money. i told the bank that i have spent $285k in the last 10 years on bank fees for my credit card sales and that those "fees" are clearly to help me the merchant when this type of thing happens
we will see how this plays out
