zilla68
Well-known member
- May 8, 2021
- 835
- 650
I bought a new 3rd brake light for our old 03 tahoe we had bought new. I can't part with it. This was in august 2020. I have my receipt which says limited lifetime warranty.
So it goes out, according to my local PD who pulled me over a couple weeks ago to tell me it didn't work lol.
today I take it back to the store with my receipt, guy says I need to call my manager, so he calls him and I hear the conversation on his phone. Manager says
no warranty its only 1 year, which I interject NO IT SAYS limited lifetime warranty on the receipt. The led lights have went out i guess. The manager says its not broken. so I say
it doesn't work as intended its broken. He said no the warranty means it has to physically be broken. So at this point I lose my mind and yell out so you want me to phuckin
smash in on the floor, then you will warranty it? The old man who is attempting to handle the call with his manager says sorry man, its not broke. I request the GM's phone number. He gives it to me, who I call and he's the same guy the old man inside just talked to. OK!
So after I yell some obscenities I leave and drive 300ft to Oriellys. Walk in, do you have one of these, he goes and gets it. I say what's the warranty? Guy says lifetime. I ask what does that mean? he said if it stops working as long as you own it bring it in with your receipt I'll give you another one. I tell him the story about what just happened and he said yeah we get alot of people from over there. Now its principle! I buy the part from Orielly.
I get online texting with Advance. I send a picture of my receipt and ask them if my part is covered under the lifetime warranty stated since it's not working. They say Yes it sure is. So I ask why then did the store refuse me, and the GM refuse me, I have my part, my receipt and they say no. Well it's actually up to the store to make the decision. I said well its not broken into pieces..........yet.......... I bought it in good faith that you would honor your posted warranty printed on my receipt. I would like to speak with someone in corp. yes sir we will escalate it on up to corp. I said I don't want the GM I spoke with I want his boss and expect a call within 24 hours.
I go on to CVS where I have a problem with 3 overcharges on the 3 items I buy but that's another story in itself.
As I leave CVS the GM calls me, and says man now that I thought about it, I'll give you 20% off for your trouble. Really Scott, that's real nice of you but stick it up your a$$. I went across the street to your competitor and bought one, and I will take my call with Corp , and you can bet I won't stop until you dipshi4s honor your warranty. So now I wait. and see if anyone really calls me or if Scott the GM is the best i get, because by Monday morning I'll be calling for the President!
It was a rough day over a 60.00 part lol.
So it goes out, according to my local PD who pulled me over a couple weeks ago to tell me it didn't work lol.
today I take it back to the store with my receipt, guy says I need to call my manager, so he calls him and I hear the conversation on his phone. Manager says
no warranty its only 1 year, which I interject NO IT SAYS limited lifetime warranty on the receipt. The led lights have went out i guess. The manager says its not broken. so I say
it doesn't work as intended its broken. He said no the warranty means it has to physically be broken. So at this point I lose my mind and yell out so you want me to phuckin
smash in on the floor, then you will warranty it? The old man who is attempting to handle the call with his manager says sorry man, its not broke. I request the GM's phone number. He gives it to me, who I call and he's the same guy the old man inside just talked to. OK!
So after I yell some obscenities I leave and drive 300ft to Oriellys. Walk in, do you have one of these, he goes and gets it. I say what's the warranty? Guy says lifetime. I ask what does that mean? he said if it stops working as long as you own it bring it in with your receipt I'll give you another one. I tell him the story about what just happened and he said yeah we get alot of people from over there. Now its principle! I buy the part from Orielly.
I get online texting with Advance. I send a picture of my receipt and ask them if my part is covered under the lifetime warranty stated since it's not working. They say Yes it sure is. So I ask why then did the store refuse me, and the GM refuse me, I have my part, my receipt and they say no. Well it's actually up to the store to make the decision. I said well its not broken into pieces..........yet.......... I bought it in good faith that you would honor your posted warranty printed on my receipt. I would like to speak with someone in corp. yes sir we will escalate it on up to corp. I said I don't want the GM I spoke with I want his boss and expect a call within 24 hours.
I go on to CVS where I have a problem with 3 overcharges on the 3 items I buy but that's another story in itself.
As I leave CVS the GM calls me, and says man now that I thought about it, I'll give you 20% off for your trouble. Really Scott, that's real nice of you but stick it up your a$$. I went across the street to your competitor and bought one, and I will take my call with Corp , and you can bet I won't stop until you dipshi4s honor your warranty. So now I wait. and see if anyone really calls me or if Scott the GM is the best i get, because by Monday morning I'll be calling for the President!
It was a rough day over a 60.00 part lol.
). Generally, if you see a company deliver to a local shop, the parts are of good quality. The shop has to honor their own warranty and won't waste labor installing a part twice if they can help it. 
